ShockWatch Supply Chain Risk Management Consulting Services

ShockWatch’s Technical Support Team is available to assist our global customer base whenever an issue arises.  The ShockWatch network of highly trained distributors assures that customers are supported in their own country, their own time zone, and in their own language as often as possible.  Simply call your local ShockWatch distributor or contact us – either way, we’re confident you’ll receive the guidance and direction you need.

Customer Service:      Phone: 800.846.2468

+1 940-549-2385

Technical Support:      Phone: 800.466.0101

+1 940-549-2385

techsupport@ShockWatch.com

• In person or online sessions available
• Dedicated and specific to your business requirements
• Condition-based monitoring test program setup and analysis
• Condition-based monitoring program setup, rollout, and long term support
• Journey-specific set-up and report analysis
• Customer equipment mounting recommendations and potentially damaging threshold level set-up for first transport.
• Post-trip data review and analysis to fully understand the environment experienced by your products during transit, in storage or operation.

Product Specific Consulting

• ShockLog Data Review & Analysis Consulting Service — this two-hour remote session gives your team an opportunity to connect with a knowledgeable ShockWatch consultant to address journey-specific set-up and results analysis of your supply chain conditions.
• ShockLog On-site Transit Consultation Service — this one-day session provides a customized, on-site consultative session to address your specific business and monitoring needs. A customized Statement of Work created by the customer and ShockWatch consultant identifies deliverables prior to the session.

Data logging solutions may require a more structured training program versus simple indicator solutions.  ShockWatch® services help you optimize your investment in impact and temperature data logging equipment. Our knowledgeable consultants work with you to ensure proper implementation and effective long-term usage. With a complete understanding of ShockWatch product technology and capabilities, you will immediately begin to understand conditions affecting your product during transit or in operation.

Benefits – Save time and money with professional and customized training sessions.  Get the most out of your condition-based monitoring solution when your team has a full understanding of the product capabilities and the best way to apply those capabilities to your business. Minimize frustration, maximize your productivity, and see results quickly with ShockWatch’s risk management program consultants.

Training Services

These sessions provide training for your engineering, transportation and logistics team on using the ShockLog hardware and software and interpreting the data. These sessions will get your team up and running quickly, accelerating your return on investment.

Product	Description
ShockLog Beginner Basics and Overview TrainingWebEx Training Session	Two-hour remote session provides an overview of ShockLog system capabilities and software set-up. Classes are offered monthly and are open to any ShockWatch customer.
ShockLog On-Site Training – Full day 8 hours Up to six (6) attendees	Overview of 298 ShockLog impact recorder and software. Creating and saving a setup. Exporting data and sending data via email. Review of the accessories for the 298 product. Mounting considerations for the ShockLog equipment. Interpreting and using the journey data for business decisions. Multiple labs to review ShockLog operation.
ShockLog On-Site Training – ½ day 4 hours Up to six (6) attendees	Overview of 298 ShockLog impact recorder and software. Creating and saving a setup. Exporting data and sending data via email. Review of the accessories for the 298 product. Mounting considerations for the ShockLog™ equipment.